The Nutrisail Return aPolicy is designed to support our 100% Customer Satisfaction Guarantee, while at the same time ensuring we can continue to provide a quality product and service to happy customers for years to come.
Nutrisail’s Money-Back Guarantee allows any Nutrisail product purchased from Nutrisail.net (this website) to be returned within the 60 days to be refunded, excluding the original shipping costs. Returning an Nutrisail ‘Product’ without complying with our policy, or returning a Product absent the protections afforded by Nutrisail as the retailer, or the protections conferred contractually to participants in the Nutrisail Authorized Reseller program will unfortunately deem your transaction non-refundable. Nutrisail defines ‘Product’ for the purpose of this policy as the sum of the following parts:
See Returns and Exchanges PDF
If you received damaged or defective product(s), please contact the Customer Service team immediately at 817-500-0083, or by emailing support@nutrisail.com. Our Customer Service team will be happy to guide you through the process. For full details on Nutrisail’s return policy, please click ‘here’.
To initiate a return, please contact our customer service team by phone at 817-500-0083, and a customer service representative will walk you through the procedure. For full details on Nutrisail’s return policy, please click 'here'
After receiving the authorization to return the item via email or phone, we ask that you ship the products back to the address provided to you within seven days using a carrier that will provide you with tracking and insurance. If eligible for a refund, Nutrisail will credit the original form of payment within 30 days of the product being logged as returned by our distribution center. Please check with your bank or financial institution for additional posting timeframes. Shipping and membership fees are non-refundable, and any business or personal volume associated with the products are deducted once the refund is issued. For full details on Nutrisail’s return policy, please click 'here'.
All Nutrisail products are sold online and purchased from several replicated Nutrisail web sites. Because Nutrisail is very big on rewarding people for their referrals, you would simply go to the website provided by the person who told you about Nutrisail products.
It’s very easy to place an order. Always log in to your BackOffice for best prices. Select the 'Shop' button on the home page, you will be directed to our storefront page where you can begin ordering products.
Nutrisail accepts all major credit cards: Visa, MasterCard, Discover, and American Express. We also accept pre-paid debit cards, if the account is registered to a billing address. You can also submit payment with your Nutrisail PayQuicker Card.
All our products are listed on our website, along with their retail prices and the Brand Fan pricing. If you are already a Brand Fan or Brand Pro, you can log in to your account, visit the shopping cart and see for yourself the savings!
If your order hasn’t been processed for shipping, we are able to cancel it. If you want to cancel an order, you must call our Customer Service department, at (817) 500-0083. Please make sure you have your order number in hand. You can also email a support ticket to support@nutrisail.com.
If your order hasn’t been processed for shipping, we might be able to change it. If you want to change an order, you must call our Customer Service department, at (817) 500-0083. Please make sure you have your order number in hand.
Nutrisail’s Brand Fan benefits includes always best prices. We also may have seasonal specials and other timely promotions throughout the year.
Yes. The United States military accepts packages shipped to overseas personnel and treats them as domestic U.S. orders. We will ship your products using the USPS.
A Brand Fan is the name we have chosen for our preferred customers. They enjoy great benefits with no requirements.
Because we reward referrals, simply contact the person who introduced you to Nutrisail. They can help you register for your free Brand Fan account or they will provide you with their website and you can do it yourself. It is very simple!
Nothing. Zero! To Sign up as a Brand Fan is free and you can instantly enjoy savings on every order. In addition to great savings, you'll get your own store to share with your social circles. Your referrals can earn you generous free product rewards.
(Link to Membership Benefit Page)
To join Nutrisail as a Customer, Brand Fan, or Brand Pro, you must be at least 18 years of age.
No. Our preferred customers will never need their social security number. This information is only need for our business partners Brand Pros, who earn $600 or more per year. Along with your social security number, we will submit an income report to the IRS. We don't require your social security to start earning money until you reach the $600 milestone.
Yes it is. Simply notify Nutrisail in writing of your wishes and it will be done. If you need any assistance, you can call customer service or send a request to support@nutrisail.com.
No. Nutrisail accounts are non-transferrable.
Simply contact Nutrisail customer service and provide the name of your referral. If they are in the system, they can be transferred on an immediate basis.
Log into your back office. Your rank will appear on your back office dashboard.
A notification email will be sent to the email address associated with your Nutrisail account when anyone opens an account through your replicated site. Be sure that anyone with interest in the opportunity has your replicated site information, as well as a clear understanding of the registration process. You could also ask them via text or even phone call.
You can redeem Product Rewards simply by making a purchase after you have accumulated them. They will automatically be applied to your cart during checkout.
They will be displayed in the Product Rewards tab in the back office under Earnings.
Product rewards are automatically applied to your cart when you make a purchase.
Product Rewards expire 180 days after they are earned.
Product Rewards are non transferrable. It is okay however, to share with someone else how you earned your rewards!
They will be applied to your next product purchase.
Yes. In the event that you decide the opportunity is not right for you, you can cancel your Brand Pro membership, and maintain Brand Fan status. To do so, contact customer service at support@nutrisail.com
Nutrisail Auto-ship is a feature in your back-office portal that allows you to set up a custom order that will process and ship each month on the day of the month that you choose, using your default shipping address and default payment method.
Automatic order is never required and is available purely for your convenience. Some Brand Pros utilize it as a "set-it-and-forget it" tool to ensure that they always remain active. Brand Fans use it sometimes because they just do not want to run out of the products that make them feel so good. Either way, you may enable and disable automatic order through your back office at your convenience. If you need assistance, customer service is standing by.
Absolutely not. This feature is a service for you to use only when you prefer to have an order automatically ship on the day each month that you choose.
After logging into your back-office, click on MY ORDERS from the left menu, then click on Autoship. Scroll down to My Autoship Cart to delete not needed items from your Autoship. Products can be added to autoship directly from the store. Just click the ADD TO AUTOSHIP button instead of the ADD TO CART button.
Login to your Backoffice, click on Settings > Billing. If you want to change your payment method, simply click the “Set Default” and this will update your Autoship to that Stored Payment Method. If the payment method you want to use is not on file, you can add it at this time. Autoship will process with the payment method you have selected as 'Default'
Login to your Backoffice, click on my orders, then click autoship. Go to where it says 'Shipping Address Set' and click Edit. From here you can click on the address field and choose from one you have saved. If you need to add an address click Shipping Profiles > Add New Profile, follow the steps, click Create New Profile to save. Once you create your new profile you can then click 'Go to Autoship' to select that address.
Any time you want 24/7. Simply login to your BackOffice, click on My Orders, click Autoship, click Configure your autoship and then click on the Enable autoship slider. If it lights up it has been enabled, if it is grayed out it has been disabled. Be sure to click "Save Autoship Settings" before leaving the page.
No. The FDA approves drugs, either prescription or over the counter. Nutrisail products are neither of these or anything close to it. Our products are classified as foods and food supplements. They are actually governed by the USDA.
It is very important that you consult with a physician about possible contraindications between food/dietary supplement ingredients and any medications you may be taking. Although all of our products are made with the purest ingredients, we still recommend you consult with your doctor. Although all of our products’ nutritional facts are displayed on our website, this information is not intended to substitute advice from your doctor.
Nutrisail offers a wide variety of Vitamins and Supplements to help you lose weight, stay focused and nourish your body with nutrients. Please visit Nutrisail.com or if you have an account simply go to your website and you see all of the products Nutrisail has to offer.
All of our products, are gluten-free.
All of our products meet the standards of those living a vegan lifestyle.
Our products containing stimulants are for those who are 18 years of age and over. Others such as our multivitamin, pro-biotic and stimulant free B-complex supplement could be used by those under 18 with parental supervision.
All of our products meet the Kosher definitions, however, none of our products are Kosher Certified.
All of our products have the list of ingredients displayed on the back of the bottles and each product has its own page that contains an ingredients list where you can view both the ingredients and nutritional facts.
Yes, our plastic bottles are completely biodegradable.
As with any supplement or prescription, we always recommend consulting your doctor, but we recommend that since B-LITE, B-LITE|XTRA have caffeine, you should NOT consume it during pregnancy or while you breastfeed. We recommend taking B-SAFE, B-Free, B|PRO and B-MAX with your doctor's approval
It is possible whenever you have natural ingredients like synephrine or PEA that mimic over the counter products such as cold and allergy products at the drugstore. We currently have no reports on record of this taking place.
B-LITE is for adults seeking a simple tool to help them regain control over their eating habits, promote safe, effective fat-burning, and enhance their mood and energy throughout the day.
B-LITE is safe, natural, non-toxic—and healthy—for your body and brain. Please read the warning on the back of this brochure. If you are under a doctor’s care or on any medications, we advise you to have your physician clear you to use B-LITE and help monitor your results.
No. Our balanced formula has the perfect blend of B-Vitamins, herbal energizers and mild stimulants, that it always helps your “feel good again!” When it is time for your body to rest, get some sleep. Unless you take B-lite or other stimulants too late, you should have no interruption in sleep at all.
B-LITE is formulated as a natural energizer for your body. Each capsule has about the same amount of natural caffeine as an 8-12 ounce cup of coffee, plus other natural energizing ingredients. If you are caffeine sensitive, avoid taking B-LITE too late in the afternoon or early evening. You know when bedtime is.
If you’re trying B-LITE for the first time, just take one capsule mid-morning or early afternoon on an empty stomach or before a light meal. After that, take one or two at a time as desired..once or twice per day. Individuals who are caffeine sensitive may find one capsule will last the entire day. Others may need an additional capsule to reach desired results.
Really not. B-LITE is the most advanced and nutritious energy and feel good product available anywhere today. When you take it as part of your daily routine, it will help you eat less food and feel like being more active. It is the great “enabler” that helps make smart lifestyle choices easier!
You should consider adding the other B’s to your diet, even gradually. Start with the B-SAFE. Begin to personally guard what you allow into your body.
The 30ct bottle is a supply intended to last one month and the 60ct bottle is intended to last two months. However, some individuals may desire more than one capsule of B-LITE daily and consume more than 30 capsules per month. When you buy multiple 60ct bottles, the price drops 25%.
If you are under the care of a health care professional for high blood pressure, then show the facts about B-LITE and B-LITE|XTRA to your doctor. See if they will monitor your results. All warnings and disclaimers are on product labels and brochures.
Both are excellent. The XTRA is formulated the same as with just a little more of the stimulant blend. XTRA is sometimes the preference for those who train physically or are not sensitive to stimulants. Our e-Samples come with 3 capsules of each for you to try.
Both B-LITE Classic and B-LITE|XTRA are for those seeking a simple tool to help them regain control over their eating habits, promote safe, effective fat-burning, and enhance their mood and energy. B-LITE|XTRA is for adults who are not sensitive when it comes to consuming caffeine and similar stimulants. If you consider yourself more sensitive, we recommend you use B-LITE Classic.
B-LITE|XTRA is safe, natural, non-toxic—and healthy—for your body and brain. Please read the warning label and disclaimers on the back of the brochure. If you are under a doctor’s care or on any medications, we advise you to have your physician clear you to use B-LITE and help monitor your results.
No. Our balanced formula has the perfect blend of B-Vitamins, herbal energizers and mild stimulants, that it always helps your “feel good again!” When it is time for your body to rest, get some sleep. Unless you take B-LITE or other stimulants too late, you should have no interruption in sleep at all.
B-LITE|XTRA is a stronger version of our popular B-LITE Classic formula. IB-LITE|XTRA is formulated as a natural energizer for your body. Each capsule has about the same amount of natural caffeine as an 8-12 ounce cup of coffee, plus other natural energizing ingredients. If you are caffeine sensitive, avoid taking XTRA too late in the afternoon or early evening. You know when bedtime is.
One or two per day.
Really not. B-LITE|XTRA is the most advanced and nutritious energy and feel good product available anywhere today. When you take it as part of your daily routine, it will help you eat less food and feel like being more active. It is the great “enabler” that helps make smart lifestyle choices easier!
Simply present the supplement facts to your health care professional and then see if they will monitor your results while using the B|PRO.
B|PRO could be very good to take while nursing after a review or the supplement facts and Doctor Approval.
Yes. Many people take one before a good night's sleep.
Please click here for all the facts about B|PRO.
No. If this were to happen, simply discontinue use and then try a smaller dosage
Yes. Many people take one before a good night's sleep.
To take full advantage of B-SAFE take before each non-organic meal. To catch the full impact of all that B-SAFE has to offer you just click here (link to B-SAFE page)
Because toxicity and contamination in today ’s environment do not take a day off, B-SAFE was carefully formulated to provide daily protection. This product will help to Repel, Repair and Restore by reducing what is allowed into your body, gentle cleansing of existing toxicity, and keeping environmental toxins that we are all exposed to...from taking refuge in your body.
Not really, it will provide protection for these important bodily functions. B-SAFE is not a colon cleanse and will not require you to be in close proximity of a restroom. The ingredients supports cleansing on the cellular level & can aid the removal of harmful toxins, heavy metals, chemical particulates and other unwanted impurities that can overload your body’s natural detoxification abilities.
B-Max is Caffeine Free, click here to read the supplement facts.
Your body is so craving these critical nutrients that it cannot produce itself. 1 or 2 before each meal is an excellent starting place.
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